Privacy Policy
We care about your privacy and are transparent about how we process your personal data.
SELISÉA
This Privacy Policy explains how SELISÉA collects, uses, stores and protects personal data when you visit our website, contact us, request property information or use our real estate services.
We process personal data in accordance with Regulation (EU) 2016/679 (the “GDPR”), Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (“LOPDGDD”), Law 34/2002 on Information Society Services and Electronic Commerce (“LSSI-CE”), and other applicable legislation.
1. Who is the Data Controller?
The controller of your personal data is:
Agata Bochenko, operating a business activity in Spain under the SELISÉA brand
NIF/NIE: Z0363413H
Business address: C. Poeta Muñoz Rojas 5, Portal 3, Planta 6, Número D, 29006 Málaga, Spain
Email: hello@selisea.com
No Data Protection Officer has been appointed. All privacy-related enquiries may be sent directly to the email address above.
2. Scope of this Privacy Policy
This Privacy Policy applies to personal data processed when you:
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visit www.selisea.com;
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complete a contact form;
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request a property offer, guide, checklist or other material;
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communicate with us by email, telephone, website chat or social media;
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book a consultation or meeting;
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subscribe to marketing communications;
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become or intend to become our client;
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cooperate with us in connection with the purchase, sale, rental or investment in property.
3. What personal data do we collect?
Depending on how you interact with us, we may process the following categories of data:
Identification and contact data
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name and surname;
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email address;
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telephone number;
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country of residence;
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preferred language.
Property requirements and enquiry data
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preferred location;
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property type;
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purchase purpose;
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budget and financing method;
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preferred number of bedrooms and other property requirements;
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planned purchase date;
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content of messages and correspondence.
Client and transaction data
If you decide to use our real estate services, we may also process:
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nationality and identification document details;
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tax identification numbers;
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residential address;
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financial and payment information;
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information concerning the source of funds;
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documents required for client identification and anti-money-laundering checks;
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information relating to a property transaction;
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contracts, authorisations and records of services provided.
We request these data only when necessary for the service or required by law.
Marketing data
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marketing preferences and consents;
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information about downloaded materials;
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interactions with emails, advertisements or website content;
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information used to measure advertising effectiveness.
Technical and usage data
When you use the website, certain information may be collected automatically:
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IP address;
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browser and device type;
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operating system;
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approximate location derived from the IP address;
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website navigation, page views, clicks and scrolling;
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referral source;
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session and cookie identifiers;
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date, time and duration of visits;
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information about errors and website security events.
Social media data
If you contact or interact with us through Facebook, Instagram or another social media platform, we may process your profile name, publicly available profile information and the content of your communication.
We do not intentionally request special categories of personal data unless this is necessary in an exceptional case and permitted by law.
4. Where do we obtain your data?
We obtain personal data:
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directly from you;
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through website forms, chat, email, telephone or social media;
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through cookies and similar technologies;
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from real estate agencies, developers, property owners or professional partners where you have requested or authorised cooperation;
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from publicly available sources and registers where legally permitted;
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from professional advisers or representatives acting on your behalf.
If we obtain your data from another source, we will provide the information required by Article 14 GDPR where applicable.
5. Why and on what legal basis do we process your data?
Responding to enquiries and preparing property offers
We process your contact details, requirements and message content to respond to your enquiry, arrange a consultation and prepare suitable property proposals.
Legal basis: taking steps at your request before entering into a contract — Article 6(1)(b) GDPR.
Providing real estate services
We process data to provide property search, brokerage, advisory, viewing coordination and transaction-support services.
Legal basis: performance of a contract or pre-contractual steps — Article 6(1)(b) GDPR.
Compliance with legal obligations
We may process identification, transaction and financial information to comply with tax, accounting, consumer-protection and anti-money-laundering obligations.
Legal basis: compliance with a legal obligation — Article 6(1)(c) GDPR.
Client relationship, security and legal claims
We may process data to maintain business correspondence, secure the website, prevent fraud, keep evidence of services provided and establish, exercise or defend legal claims.
Legal basis: our legitimate interests — Article 6(1)(f) GDPR.
Our legitimate interests do not override your fundamental rights and freedoms.
Marketing communications
We may send newsletters, guides, property information or promotional communications when you have given your consent.
Legal basis: your consent — Article 6(1)(a) GDPR and applicable provisions of the LSSI-CE.
You may withdraw your consent at any time by using the unsubscribe option or contacting hello@selisea.com.
Website analytics
Subject to your cookie choices, we use analytics tools to understand how visitors use the website and to improve its performance and content.
These tools may include:
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Google Analytics 4;
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Microsoft Clarity;
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Wix analytics and reporting tools.
Microsoft Clarity may provide aggregated interaction information, heatmaps and session-replay functionality. Fields intended to collect contact or confidential information should be masked where technically available.
Legal basis: your consent — Article 6(1)(a) GDPR.
Advertising and conversion measurement
Subject to your consent, we may use Meta advertising tools, including Meta Pixel and server-side event measurement, to measure advertising effectiveness, attribute enquiries and create advertising audiences.
Legal basis: your consent — Article 6(1)(a) GDPR.
You may withdraw consent through the website’s cookie settings.
6. Is providing personal data mandatory?
Providing data through a general contact form is voluntary. However, without basic contact information and property requirements, we may be unable to respond or prepare an offer.
When you enter into a business relationship with us, certain identification and transaction data may be mandatory under contractual, tax, accounting or anti-money-laundering regulations. If legally required information is not provided, we may be unable to start or continue the business relationship.
7. Who may receive your personal data?
We disclose personal data only when necessary and on an appropriate legal basis.
Recipients may include:
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Wix and its authorised subprocessors, which provide website hosting, forms, CRM, chat, booking, security and related website services;
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Microsoft, where Microsoft 365, Outlook or Microsoft Clarity services are used;
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Google, where Google Analytics or other Google services are enabled;
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Meta Platforms, where Meta advertising, Pixel or server-side event tools are enabled;
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real estate agencies, developers, property owners and commercial partners involved in preparing offers or completing a transaction;
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lawyers, tax advisers, accountants, notaries, banks, mortgage advisers, valuers and other professional service providers;
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IT, hosting, communication and cybersecurity providers;
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courts, tax authorities, law-enforcement authorities, anti-money-laundering authorities and other public bodies where disclosure is required by law.
Where another provider processes personal data on our behalf, we use appropriate contractual and organisational safeguards.
We do not sell personal data.
Information about the principal technology providers is available in their privacy notices:
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Microsoft Clarity: https://clarity.microsoft.com/privacy
8. Real estate partners
To prepare and present property offers, we may share the minimum necessary information with developers, property owners or cooperating real estate agencies.
Whenever possible, we initially present your requirements without disclosing unnecessary identification data. More detailed information is shared only when needed to arrange a viewing, reserve a property, perform legal checks or progress a transaction.
Partners receiving your data as independent controllers are responsible for their own processing and privacy obligations.
9. International data transfers
Some technology providers or their subprocessors may process data outside the European Economic Area.
Where personal data are transferred internationally, the transfer will be based on an appropriate legal mechanism, such as:
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an adequacy decision issued by the European Commission;
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participation in the EU–US Data Privacy Framework, where applicable;
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Standard Contractual Clauses approved by the European Commission;
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another safeguard permitted under Articles 44–49 GDPR.
Further information about specific transfer safeguards is available in the privacy documentation of the relevant provider.
10. How long do we keep personal data?
We retain personal data only for as long as necessary for the relevant purpose:
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enquiries that do not result in cooperation: normally for up to 24 months after the last meaningful contact;
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marketing data: until consent is withdrawn or after 24 months of inactivity;
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contracts and transaction records: for the duration of the relationship and the periods required by tax, accounting, civil and professional regulations;
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anti-money-laundering documentation: for 10 years following the end of the business relationship or completion of the transaction, where Spanish AML legislation applies;
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cookie and analytics data: for the periods indicated in the cookie settings and the relevant provider’s configuration;
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consent records and evidence of communications: for the period necessary to demonstrate compliance;
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information required for legal claims: until the relevant limitation period expires.
When retention is no longer necessary, data are deleted, anonymised or securely blocked where Spanish law requires restricted retention.
11. Cookies and similar technologies
The website uses cookies and similar technologies.
Necessary cookies
Necessary cookies support essential website functions, security, language settings, forms and consent management. They may be used without consent where legally permitted.
Analytics cookies
Analytics cookies help us understand website traffic and how visitors interact with the website. They may be placed only after consent.
Advertising cookies
Advertising cookies and similar identifiers may be used to measure campaigns, attribute conversions and deliver relevant advertising. They may be activated only after consent.
You can accept, reject or manage optional cookies through the cookie banner or cookie settings available on the website. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
You may also delete or block cookies through your browser settings, although this may affect certain website functions.
12. Social media
SELISÉA maintains profiles on social media platforms such as Facebook and Instagram.
When you interact with these profiles, both SELISÉA and the platform operator may process information relating to your interaction. The platform may also process data for its own purposes according to its privacy policy.
Avoid sending identity documents, financial information or other confidential data through public comments or unsecured social media messages.
13. Automated decision-making and profiling
We do not make decisions producing legal or similarly significant effects based solely on automated processing.
Analytics and advertising providers may create audience segments or profiles based on website activity, but optional analytics and advertising activities are subject to your consent.
14. Your data protection rights
Subject to the conditions provided by law, you have the right to:
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obtain confirmation as to whether we process your personal data;
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access your personal data;
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correct inaccurate or incomplete data;
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request deletion of your data;
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request restriction of processing;
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object to processing based on legitimate interests;
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receive data in a structured, commonly used and machine-readable format;
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request transfer of eligible data to another controller;
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withdraw consent at any time;
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object at any time to direct marketing;
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lodge a complaint with a supervisory authority.
To exercise your rights, contact:
Please state which right you wish to exercise and provide sufficient information for us to identify the relevant data. We may request additional verification where necessary to protect your information.
Exercising your rights is generally free of charge. We will respond within the period required by applicable law.
15. Right to lodge a complaint
If you believe that your personal data have been processed unlawfully, you may lodge a complaint with the Spanish Data Protection Agency:
Agencia Española de Protección de Datos — AEPD
C/ Jorge Juan, 6
28001 Madrid, Spain
https://www.aepd.es
You may also contact the supervisory authority in the EU or EEA country where you live or work.
16. Data security
We use reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures may include access controls, encrypted communications, secure accounts, software updates, data minimisation, restricted access and cooperation with professional technology providers.
No method of transmission or storage is completely risk-free. We therefore regularly review the measures appropriate to the nature of the data and the risks involved.
17. Children’s data
The website and our real estate services are not directed at children. We do not knowingly collect personal data from children through the website for marketing purposes.
If you believe that a child has provided personal data without appropriate authorisation, contact hello@selisea.com.
18. External links
The website may contain links to third-party websites, property portals or social media platforms. We are not responsible for the privacy practices of external websites. Please review their privacy information before providing personal data.
19. Changes to this Privacy Policy
We may update this Privacy Policy when our services, technology, legal obligations or data-processing activities change.
The current version and its date will always be available on this page. Material changes may also be communicated through the website or by another appropriate method.
20. Contact
For questions about this Privacy Policy or the processing of your personal data, contact:
SELISÉA
Agata Bochenko
Email: hello@selisea.com
Business address: C. Poeta Muñoz Rojas 5, Portal 3, Planta 6, Número D, 29006 Málaga, Spain